Tech Mahindra And Servicenow Unveil Groundbreaking One E2E Platform To Revolutionize Enterprise Service Management

Tech Mahindra and ServiceNow Unveil Revolutionary One E2E Platform

The partnership between Tech Mahindra and ServiceNow has launched the One E2E Platform, an end-to-end solution that harnesses the power of generative AI to optimize network operations and enhance customer experiences. This cutting-edge platform integrates advanced analytics, AI, and automation, providing a comprehensive framework for industries such as communications, manufacturing, BFSI, and healthcare.

By combining Tech Mahindra’s industry expertise with ServiceNow’s platform capabilities, the two companies aim to drive digital transformation for enterprises worldwide. The partnership focuses on joint go-to-market strategies, ensuring that businesses can harness the full potential of the One E2E Platform.

The One E2E Platform is designed to address critical business challenges by embedding Tech Mahindra’s netOps.now AI accelerator into the ServiceNow platform. This results in enhanced operational efficiency and competitiveness, as well as improved customer experiences. Companies like Ahlstrom have already shown tangible results with the platform, driving data-driven insights, streamlining workflows, and enhancing service delivery.

Atul Soneja, COO at Tech Mahindra, emphasized the significance of this partnership: “By integrating GenAI with our industry expertise, we aim to address the complexities faced by enterprises in the digital era. Together with ServiceNow, we’re redefining how businesses succeed in today’s fast-paced landscape.”

The collaboration also includes a significant investment in workforce development, as Tech Mahindra plans to double its ServiceNow certifications within the next year. This move is designed to upskill employees and ensure that they can harness the full potential of the One E2E Platform.

Sumeet Mathur, SVP and MD of ServiceNow India Technology & Business Centre, highlighted the company’s commitment to AI advancements in India. With over a decade of experience in AI research, ServiceNow has laid the foundation for its advancements in LLMs through the acquisition of Element AI three years ago. The company’s GenAI offerings are tailored to meet the needs of employees, agents, and developers, providing personalized solutions that drive business success.

Erica Volini, SVP of Global Partnerships and Channels at ServiceNow, emphasized the collaboration’s potential: “By combining Tech Mahindra’s deep telecom and industry expertise with our platform, we’re well-positioned to deliver advanced AI solutions to customers worldwide.”

The One E2E Platform is poised to revolutionize the way enterprises operate, providing a comprehensive framework for industries to harness the power of generative AI. ServiceNow continues to foster AI advancements in India, recognizing its potential to drive business success. The company’s commitment to innovation and deep understanding of industry challenges make it an ideal partner for Tech Mahindra in driving digital transformation.

With the One E2E Platform, Tech Mahindra and ServiceNow are set to redefine the future of enterprise service management, providing businesses with the tools they need to succeed in today’s fast-paced landscape.