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15. September 2025
Saudi Arabia Set To Leapfrog Digital Transformation With Revolutionary Ai Partnership
NextEra, a joint venture between LTIMindtree and Aramco Digital, has partnered with ServiceNow to drive large-scale digital transformation in the Kingdom of Saudi Arabia and the broader MENA region. The strategic alliance aims to bolster digital transformation across the Middle East.
At its core, this partnership establishes two proximity centres: one at Imam Abdulrahman Bin Faisal University in Dammam, serving as a hub for NextEra’s operations, and another set up by ServiceNow to train and equip local talent digitally. This underscores the importance of developing a skilled workforce that can effectively harness the power of digital transformation.
The partnership between NextEra and ServiceNow brings together the strengths of both entities. ServiceNow is known for its intelligent workflow orchestration capabilities, enabling businesses to automate repetitive tasks, streamline processes, and drive operational efficiency. NextEra offers a robust service that complements ServiceNow’s offerings, providing a comprehensive suite of services catering to the evolving needs of enterprises in the MENA region.
One key advantage of this partnership is the availability of Agentic Central offerings built on ServiceNow and its ecosystem. These solutions deliver actionable insights and enable businesses to make data-driven decisions. The Agentic Central platform utilizes AI-powered automation to drive business outcomes, enhancing agility and scalability.
The partnership also aims to accelerate the deployment of generative AI and agentic automation across enterprise environments by leveraging core ServiceNow functionality and NextEra’s strong services capability. This addresses critical requirements in the region, including Arabic user interfaces with localized solutions catering to unique regional needs and business challenges.
The partnership will enhance ServiceNow’s presence across the MENA region, expanding its reach and influence in a rapidly growing market. With this move, ServiceNow aims to establish itself as a leader in digital transformation initiatives, driving growth and innovation across industries such as energy, BFSI, and giga projects.
Industry-specific platforms are a key focus of the partnership. These platforms address real-world challenges faced by organizations in these sectors, delivering measurable impact and enabling businesses to modernize legacy systems, enhance agility, upgrade CRM and employee experience platforms, and unlock new levels of operational excellence.
The development of these platforms is critical in unlocking the full potential of digital transformation. By leveraging cutting-edge technologies such as AI and automation, businesses can streamline processes, reduce costs, and improve customer satisfaction. The partnership between NextEra and ServiceNow drives this transformation across industries, enabling organizations to stay competitive in a rapidly changing business landscape.
Dina Abo-Onoq, CEO of NextEra and executive VP of LTIMindtree, emphasized the significance of this partnership, highlighting the joint venture’s commitment to delivering transformative outcomes for enterprises in the Kingdom. She also underscored the importance of creating new job opportunities and nurturing technology talent in the region.
Saif M Mashat, vice president of Middle East and Africa at ServiceNow, echoed this sentiment, stating that together, they are enabling customers with intelligent workflows, scalable platforms, and AI-powered solutions that unlock new levels of agility and growth. By pooling their expertise and resources, NextEra and ServiceNow aim to create a digital transformation ecosystem that drives business innovation and growth across the MENA region.
This partnership marks an important milestone in the Kingdom’s journey towards digital transformation. As the country continues to invest heavily in digital infrastructure and innovation, this partnership will play a critical role in driving growth and development across industries. By leveraging cutting-edge technologies and best practices, businesses can unlock new levels of operational excellence, drive competitiveness, and create new opportunities for innovation and growth.
The partnership between NextEra and ServiceNow represents a significant step forward in the Kingdom’s digital transformation journey. With its focus on delivering transformative outcomes, driving business innovation, and creating new job opportunities, this partnership is poised to make a lasting impact across the MENA region.