Dji Drone Delays Spark Fury Over Customs Quagmire

DJI Drone Customs Conundrum: A Growing Concern for Buyers

For many DJI Flip drone purchasers, waiting weeks – sometimes even months – to clear customs and receive their drone has become the new norm. This issue has been ongoing since October, with some customers sharing their struggles in user forums, echoing similar experiences after the Air 3S launch.

Customs and Border Protection (CBP) holds DJI products until they can be cleared of any alleged forced labor concerns. The issue has sparked controversy, with many questioning the validity of these claims. DJI maintains that its manufacturing facilities are in Shenzhen and Malaysia, not China’s Xinjiang region.

The new policy is linked to the Uyghur Forced Labor Prevention Act, a law aimed at combating human trafficking in the Xinjiang region. While DJI asserts that its supply chain undergoes rigorous due diligence audits, with no evidence of forced labor found, CBP remains unconvinced. This has led to a complex web of delays and refunds for affected customers.

A closer examination reveals that CBP’s stance may be influenced by anti-China sentiment, which has been a pressing concern in recent years. The policy shift can be attributed to changes in Washington, dating back to October 2024. While there is no official reason for the change, it is likely linked to ongoing bipartisan efforts to address human rights concerns.

Customers are faced with an uncertain wait time for their drones, with delivery timelines often being underestimated by DJI and its partners. The lack of transparency in CBP’s decision-making process has left many feeling frustrated and stressed, particularly those relying on the drone for professional or personal use.

Buyers planning to purchase a new DJI drone should factor in potential delays when setting expectations. Unless purchasing from a retailer with existing inventory, customers may need to add weeks to their delivery timelines, assuming that CBP agents will eventually clear the drones.

As the situation continues to unfold, one thing is clear: the DJI drone customs conundrum has become a growing concern for buyers worldwide. While DJI remains committed to resolving the issue, it appears that a lasting solution may take time.