Dell Users Stuck In It Nightmare As Windows 11 Update Brings System Freezes And Installation Failures

Dell PCs Face Installation Failures and System Freezes After Windows 11 December Update

In recent weeks, Dell users have been experiencing a string of problems with their PCs after attempting to install Microsoft’s December cumulative update KB5072033 for Windows 11 versions 24H2 and 25H2. The issues range from failed installations to frequent system freezes, with some systems even rendering the Start Menu non-functional.

The update, released on December 9, was intended to address various security vulnerabilities and improve overall system performance. However, it appears that the new update has introduced a host of problems for Dell users worldwide.

One of the most common issues reported by Dell users is the failure to install the update successfully. According to multiple reports, the progress bar often halts mid-way and returns error code 0x800f0983. System administrators have confirmed that these issues are widespread, with many new Dell systems under their management experiencing similar problems.

In an effort to troubleshoot the issue, system administrators have attempted various methods, including running the System File Checker (SFC) tool, deploying images using Deployment Image Servicing and Management (DISM), and even reinstalling Windows. Unfortunately, none of these fixes have been effective in resolving the problem.

The situation is particularly concerning on Dell Pro Max 16250 devices, where users have reported frequent system freezes after installing the update. Initially, some speculated that the issue might be related to Intel Arc graphics drivers. However, further investigation by users has revealed that a BIOS setting could be the root cause of the problem. Specifically, disabling the “Enable adaptive c-States for discrete graphics” option under Advanced Setup > Performance in the BIOS has resolved the system crashes on these systems.

Another reported issue affects the Start Menu, with some Windows 11 24H2 systems failing to open after installing KB5072033. One affected user suspects that this problem might be connected to a previously identified bug from update KB5072911, which impacted File Explorer and other XAML-based apps on enterprise devices. However, Microsoft has not released an official fix or statement addressing these problems, leaving Dell users with limited guidance.

For those experiencing system freezes or installation failures, it is advised to delay the KB5072033 update or manually adjust BIOS settings if necessary. This approach may help mitigate the issue, although it is essential to note that a permanent fix from Microsoft has not yet been forthcoming.

The KB5072033 update has raised concerns across Windows forums, particularly among enterprise administrators managing large fleets of Dell hardware. These administrators are often responsible for ensuring seamless operation and security in their organizations’ IT environments.

In light of these issues, it is crucial to exercise caution when updating Windows 11 devices. Before applying the latest cumulative updates, users should ensure that their systems are running the latest BIOS versions and that all necessary patches and fixes have been installed.

As the situation continues to unfold, Microsoft is expected to release further guidance or updates regarding the KB5072033 issue. Until then, Dell users must remain vigilant and proactive in addressing these problems.

The impact of this update highlights the importance of staying informed about the latest developments in the world of technology and taking steps to mitigate potential risks. By doing so, users can help minimize disruptions and ensure that their devices continue to operate smoothly and securely.

Dell’s Response

Microsoft has not yet released an official statement addressing the problems with KB5072033 on Dell PCs. However, the company is expected to provide guidance or updates in the coming days.

In the meantime, Dell users are advised to follow best practices for updating Windows 11 devices, including ensuring that all necessary patches and fixes have been installed before applying new cumulative updates.

The update serves as a reminder of the importance of ongoing maintenance and monitoring of IT systems. By staying informed and taking proactive steps, organizations can minimize downtime and ensure the continued reliability of their hardware and software infrastructure.

As the situation continues to unfold, users will be provided with updates on this developing story and guidance on how to address these issues.

Related Topics:

• Windows Update Issues: A comprehensive guide to troubleshooting common Windows update problems, including installation failures and system freezes.
• Dell PC Support: Tips and tricks for Dell users on maintaining their devices, including BIOS updates and driver installations.